Internet Sales Terms & Conditions

1.       About the webshop

The Webshop, at www.sij.ravneknives.com, is managed by SIJ Ravne Systems d.o.o., Koroška cesta 14, 2390 Ravne na Koroškem, Slovenia, which is also a provider of e-business services (referred to below as the "SELLER").

2. Validity

The Internet Sales Terms and Conditions are issued by SIJ Ravne Systems d.o.o. and are published in the Online Sales section in the Webshop, https://shop.ravneknives.com/. They are an integral part of the Offer, Contract or Order Confirmation. The Internet Sales Terms and Conditions define how the Webshop functions, rights and obligations, and regulate the business relationship between the SELLER and the BUYER. The BUYER is bound by The Internet Sales Terms and Conditions, valid at the time of the purchase.

By placing the Order, the buyer shall expressly accept the validity of our Internet Sales Terms not only with regard to the current Order but also to all future Orders (by clicking the "I indicate I have read and I agree to Internet Sales Terms of SIJ Ravne Systems Webshop" checkbox).

3. Offer

The SELLER uses the Webshop for the sale of industrial knives (referred to below as the "Product(s)") and knife-related replacement parts for various industries. The SELLER is able to provide after-market replacement parts that are fully compatible with the original equipment manufacturer brand name listed beside each Product, and alternative spare parts.

The offer is regularly updated and can change.

 4. Prices

The price in the Webshop is the online price, valid only online. The price applies to all registered users. The price is subject to change depending on the Order quantity and customer. Prices are valid for an unlimited period, at the time of order. Even if they change later, the order conformation is binding for both sides. Prices apply provided payment is made with the payment methods offered, and subject to the conditions stated below.

The prices stated in the Webshop are in Euros, and exclude value added tax (22%) and freight costs. In accordance with Slovenian law (Value Added Tax Act Law, referred to below as "ZDDV-1") and the Rules on the Implementation of the Value Added Tax Act (referred to below as "P-ZDDV-1"), we are required to charge VAT at the rate of 22% of the Order value for each consumer Order. For each initial Order, we also charge VAT to all legal entities, at the rate of 22% of the Order value.

The prices stated on the Order confirmation apply to an individual sales transaction. 

The general price shall remain fixed during the entire Order confirmation validity period, and shall not change.

Customs duties or other local taxes (local VAT, customs tax, import duties, etc.) are likely to be payable for any Order to be exported out of Slovenia. These duties shall be borne solely by the BUYER and are their full responsibility, both in terms of declarations and of payment to the relevant authorities.

Freight costs are stated separately and determined during the ordering process. They will be charged automatically depending on Product weight and destination, and shown separately in the ordering process, in step 3: Order Recap and payment.

5. Delivery terms

The SELLER will deliver the ordered products to the BUYER's specified destination, stated in the ordering process, within the specified time frame, as defined in section 5.1 (Indicative delivery times). 

The time frames have been specified separately for three main destination areas: 

• Slovenia
• the USA
• EU countries and other European countries (Albania, Belarus, Bosnia and Herzegovina, Montenegro, Iceland, Liechtenstein, Macedonia, Moldova, Monaco, Norway, Russia, San Marino, Serbia, Switzerland, Turkey and Ukraine).

Currently, we cannot arrange delivery to other countries.

The SELLER uses the transport services of several contractual delivery partners. The SELLER reserves the right to choose the most suitable delivery service itself, to deliver the Order in the most efficient way possible.

The Products are delivered in packaging that is suitable for safe transport and for the needs of road transport, overseas shipment and aviation. Packaging in wooden cases is adequately heat-treated in accordance with the requirements of the international ISPM standard. For extra safety against the effects of weather, all products are properly protected to prevent corrosion.

The SELLER is not responsible for damages to Products or delays due to carelessness or noncompliance by carriers.

The Products are delivered along with the original shipping documents that are required for customs procedures in each particular country.

In the case of specific destinations and volumes, an immediate order cannot be issued. In this case, the BUYER's request is sent to the SELLER, which responds with the offer within 3 business days.

5.1. Indicative delivery times

Indicative delivery times are average delivery times, provided for information only, and may vary according to the destination, as follows:

• For shipments within Slovenia: delivery normally within 7 working days
• For shipments to EU countries and other European countries (Albania, Belarus, Bosnia and Herzegovina, Montenegro, Iceland, Liechtenstein, Macedonia, Moldova, Monaco, Norway, Russia, San Marino, Serbia, Switzerland, Turkey and Ukraine): delivery normally within 7 to 14 working days
• For shipments to the USA: delivery normally within 7 to 14 working days from the date of receiving funds in the SELLER's account .

The information about estimated time of delivery (referred to below as the "ETA") will be sent to the BUYER's e-mail address, as shown on the Order. To optimize delivery, it is advisable to state an address to which the Order can be delivered during working hours, in the Order.

If, for unforeseen reasons, the delivery cannot arrive at the BUYER's preferred location within the promised deadline, the SELLER will notify the BUYER about the delay, and state the new ETA, in an e-mail sent to the address on the Order.

6. Payment terms

By placing the Order, the BUYER is obliged to pay for it. To this end, the method of payment must be selected in the procedure for placing an Order, in accordance with the third paragraph of Article 43c of the Slovenian Consumer Protection Act. The BUYER cannot place an Order without selecting a form of payment. The BUYER shall be notified of the final price and amount to be paid (including VAT and freight costs) before the Order is placed (in step 3: Order Recap and Payment).

The SELLER offers the following payment methods:

• bank transfer to the SELLER's account, based on automatic notification by e-mail to the BUYER's e-mail address*
• credit cards (MasterCard, Visa, BA, Maestro)**
• from a PayPal account**.

* The BUYER must arrange payment within 5 working days after receiving electronic order confirmation, otherwise the SELLER has the right to cancel the reservation of the selected goods and sell these goods to other parties. The BUYER will be informed about Order cancellation by electronic notification. The payment must be made without deductions.

** If payment is made by credit card or from a PayPal account, the following conditions apply:

• The payer (data in the BUYER's account) must be the same person or organization as the owner of the credit card or PayPal account,
• After the SELLER has confirmed receipt of the Order, it is not possible to change the content of the Order or the final amount of the contract, except in exceptional cases and with prior approval.

Payment with credit cards is currently not available for US market.

The Order shall be paid by payment card or PayPal once the Order has been validated and dispatched. The BUYER's account shall be debited immediately after validation of the Order. One transaction shall be performed for each Order.

7. Ordering process

Every registered user of the Webshop acquires the right to purchase. Registration is possible before or during the ordering process.

An Order can be only be placed for products in stock, and the Order quantity must also fulfil the condition of the minimum Order quantity. If both conditions are met, the Order can be placed. 

There is a 4-step ordering process:

Step 1: Products
Step 2: Delivery address
Step 3: Order recap and payment
Step 4: Order confirmation

The BUYER's Order will be systematically confirmed by sending an automatic electronic message (with the title Confirmation of the Receipt of the Order) to the e-mail address stated by the BUYER when placing the Order. The automatic confirmation message will include the BUYER name and the Order summary. From that moment on, all prices and other terms will be fixed and will apply to both the SELLER and the BUYER.  

The sales contract (i.e., the first electronic message with the Confirmation of the Receipt of the Order) is stored electronically on an online store server.

The Order will only be validated after the BUYER provides the information required for the successful completion of their Order and pays for it. In case of chosen payment method bank transfer shall be made within 5 working days after receiving electronic order confirmation. The BUYER shall guarantee that all information needed for placing the Order is accurate. If all or part of the delivery addresses are incorrect, and the SELLER is obliged to return the orders to their warehouse, the BUYER will be held liable for the consequences and the SELLER shall be entitled to charge administrative and freight costs associated with returning the Order(s).

The SELLER reserves the right to refuse an Order from a BUYER with whom there is a dispute over the fulfilment of, or payment, for a previous Order, or if the BUYER has not complied with these Internet Sales Terms and Conditions.

The SELLER's obligations begin from the date on which the SELLER receives and confirms the BUYER's Order.

The SELLER reserves the right to make an offer using electronic sales e-mails, if it is necessary to request additional information about Product characteristics or inform the Buyer of a shortage of Products in the SELLER's warehouse.

In the case of specific destinations and volumes, an immediate order cannot be issued. In this case, the BUYER's request is sent to the SELLER, which responds with the offer within 3 business days.

7.1. Clientèles

Customers can be individuals, e.g. consumers, or legal entities.

• Orders from individuals, e.g. Consumers

In accordance with Slovenian law (Value Added Tax Act Law, referred to below as "ZDDV-1") and the Rules on the Implementation of the Value Added Tax Act (referred to below as "P-ZDDV-1"), we are required to charge VAT at the rate of 22% of the Order value, for each Order.

• Orders from legal entities

For each initial Order, we are required to charge VAT to all legal entities, at the rate of 22% of the Order value, in accordance with Slovenian law (Value Added Tax Act Law, referred to below as "ZDDV-1) and the Rules on the Implementation of the Value Added Tax Act (referred to below as the " P-ZDDV-1").

All subsequent purchases will be exempt from VAT on the basis of the following laws, if applicable:

• European Union countries: VAT is not charged in accordance with Article 46 (1) of the Law on VAT (ZDDV-1) of the Republic of Slovenia.
• Third countries: VAT is not charged in accordance with Article 52(1)(a) of the Law on VAT (ZDDV-1) of the Republic of Slovenia.

7.2. Order status

Order submitted

After Order submission, the BUYER shall automatically be sent an electronic message confirming Order acceptance, and containing a summary of the Order. The BUYER can also view the Order summary online in My Profile. The SELLER reserves the right to call the BUYER on the BUYER's contact telephone number, to check the Order data or to ensure that the delivery is accurate. The SELLER can keep the BUYER up to date about the delivery of Products.

Shipment/delivery of order

Within the agreed period, the SELLER shall prepare and dispatch the Order, and shall inform the BUYER by email of the shipping details.

Issuing invoices

The commercial invoice is issued on the day of shipment and accompanies the consignment/shipment.After the forwarder has collected the ordered goods, the SELLER shall send the commercial invoice to the BUYER's e-mail address, in a PDF file. The BUYER can view the commercial invoice online in My Profile – Order/Inquiry list.

The commercial invoice contains data about Products, quantities, Products prices, the total Product cost, freight costs, VAT tax and the total amount due for payment.

The BUYER is required to check that the data is correct before placing the order. Subsequent claims made, concerning the validity of issued invoices will not be taken into account.

If the BUYER decides to cancel the Order within the permitted time period, the BUYER must immediately inform the SELLER in writing, by sending an e-mail to webshop@ravnesystems.com.

8. Order cancellation

The SELLER allows the BUYER to cancel the Order after Order submission. The BUYER can cancel the Order by clicking the Order cancellation button in My Profile - Order/Inquiry list, online. They can only do this for orders whose status is "processing". The BUYER will send written confirmation of the cancellation to SELLER's e-mail address webshop@ravnesystems.com.

The BUYER will not be liable to pay any costs related to cancellation. In the case of a bank transfer, the money will be refunded to the BUYER's bank card within 5 working days after the BUYER's cancellation is received.

9. Website inquiries

For Products that are currently out of stock, an online inquiry can/will be generated. The SELLER reserves the right to make an offer by sending electronic sales e-mails if there is a lack of goods in the SELLER's warehouse. The SELLER will inform the BUYER by e-mail about the availability of these goods within 3 working days after receiving an expression of interest about them from the BUYER. Products that are currently out of stock cannot be ordered online. The BUYER can place an Order in writing by sending an e-mail message to webshop@ravnesystems.com.

In the case of specific destinations and volumes, an immediate order cannot be issued. In this case, the BUYER's request is sent to the SELLER, which responds with the offer within 3 business days.

You can follow Sent inquiries and our offers in My Profile – Order/Inquiry list.

10. Right to withdraw from the order

Provisions for legal entities:

If the BUYER unilaterally withdraws from the Order, after the SELLER has dispatched it, the BUYER is obliged to reimburse the SELLER for all the costs and damage related to the fulfilment of the Order.

Provisions for individuals (consumers):

The provisions of this paragraph apply solely to BUYERS in their capacity as consumers ordering Products from the SELLER online. The BUYER has the right to withdraw from this agreement within a period of 14 calendar days without giving a reason. The right of withdrawal period will expire 14 calendar days after the Products have been physically received by the BUYER or a third party nominated by the BUYER, which is not the carrier.

The BUYER must notify the SELLER about withdrawing from the contract. The BUYER must withdraw from a contract in writing, without exception. The BUYER must send a notification e-mail message, with an unambiguous statement of withdrawal, to the SELLER's address webshop@ravnesystems.com, within 14 days. The BUYER can use the attached template withdrawal form, but it is not obligatory.

The BUYER does not have the right to terminate the contract in cases that articles have been manufactured in accordance with the precise instructions of the BUYER and adapted to their personal needs.

In any event, the BUYER must send the goods back to the SELLER, or hand them over at the SELLER's premises within 14 calendar days from the day on which they notify the SELLER of their decision to withdraw from the agreement. The BUYER will be considered to be within the time limit if they send the goods back before 14 calendar days have expired.

The BUYER must send the goods to the SELLER's address:

SIJ Ravne Systems d.o.o.,
Koroška cesta 14,
2390 Ravne na Koroškem, Slovenia,
with the reference "Webshop".

The BUYER must return the Products together with the commercial invoice.

The BUYER is obliged to return the Products undamaged and unchanged, unless the Product quantity has decreased without the BUYER being responsible for that. If the returned Products are reduced in any way, the SELLER is entitled to hold the BUYER liable and demand compensation for each depreciation in value of the Products that is due to the BUYER's use of the Products that goes beyond what was necessary to determine the characteristics and functionality of the Products. Only complete shipments (i.e. containing the original order quantity) that are returned in the original packaging, along with the commercial invoice, are acceptable.

If the BUYER withdraws from the agreement, the SELLER shall repay all payments received from the BUYER up until that time, within a maximum of 14 calendar days of the date on which the BUYER notified the SELLER of their decision to withdraw from the agreement. For commercial agreements, the SELLER can delay reimbursement until all the Products have been returned. The SELLER will repay the BUYER using the same means of payment as the BUYER used in the initial transaction, unless the BUYER has explicitly agreed otherwise. In any case, the BUYER will not be charged for any additional costs in connection with such repayment, except freight costs for delivery to the BUYER and for return delivery to the SELLER.

11. Reservation of title

The delivered Products shall remain the property of the SELLER until they have been paid for in full. The right of ownership and the risk of loss or accidental damage of the Products passes to the BUYER from the moment that the SELLER fulfils the delivery obligations. The moment of fulfilment of the delivery obligations by the SELLER is the date of transfer of the Products in accordance with INCOTERMS 2010.

The BUYER shall participate in all measures necessary to protect the SELLER's ownership.

12. Liability

The SELLER guarantees that the delivered Products shall have no defects and shall comply with the specification on the Order and Order confirmation. If the Products are not of the agreed quantity or quality, the SELLER shall undertake to replace or repair the defective Products.

The SELLER shall not, in any case, be held liable for damages due to loss of production, loss of profit or loss of business interest. The SELLER's responsibility for any and all losses, liabilities, expenses (including legal expenses), damages, claims or actions incurred under or in connection with a specific Order issued, arising in or by virtue of breach of contract, tort (including negligence), misrepresentation, breach of statutory duty, strict liability, infringement of intellectual property rights or otherwise, shall in no circumstances exceed a sum equal to the total amount of the current Order confirmation.

13. Warranty for defects

The SELLER shall guarantee that the supplied Products are new and are after-market replacement parts which are compatible with the original equipment manufacturer brand name listed beside the Product, and have been manufactured in accordance with the standards and norms valid in the SELLER's country.

Whenever the BUYER accepts delivery of Products, the BUYER must immediately check that the delivery received matches the Order placed. 

The Products shall be accepted by the BUYER:

• by quality, according to the description in the Order confirmation,
• by the quantity stated in the SELLER's Order confirmation and packing list.

The BUYER must inspect the delivery received in the customary manner or forward it for inspection as soon this is possible in the normal course of events, and to notify the SELLER of any defects within 8 days, or immediately in the case of a commercial contract. Otherwise, the BUYER shall lose the right to make a claim.

The BUYER shall complain about obvious defects immediately on acceptance of the goods, and about hidden defects as soon as they are discovered, but not later than 6 months after the receipt of goods.

The SELLER shall not accept liability for defects in Products that have been used for purposes that were not known at the time the contract was agreed, and the SELLER shall not be liable for defects caused by misuse, incorrect installation or operation, or use of inappropriate equipment or material by the BUYER or USER.

In the case of a justified complaint, the BUYER shall have the right to require Products to be repaired or replaced, or the price be reduced.

14. Complaint process

The BUYER should complain by e-mailing a completed standard complaint form, available online, to the SELLER's e-mail address, webshop@ravnesystems.com. The form will help the BUYER structure their complaint and ensure it contains all the relevant information that the SELLER needs to initiate the claim-handing process All goods are checked before shipment.

If the BUYER notifies the SELLER about a defect on time, and in the correct way, the BUYER can:

• request the SELLER to rectify the defect or deliver another item that does not have the defect (performance of contract)
• request a reduction in the purchase price
• withdraw from the contract.

In the case of a justified complaint, the BUYER shall have the right to request that products be repaired or replaced, the price be decreased, or that they receive a refund.

If the BUYER withdraws from the agreement, the SELLER shall repay all payments received from the BUYER up until that time, within a maximum of 14 calendar days of the date on which the BUYER notified the SELLER of their decision to withdraw from the agreement. For commercial agreements, the SELLER can delay reimbursement until all the Products have been returned. The SELLER will repay the BUYER using the same means of payment as the BUYER used in the initial transaction, unless the BUYER has explicitly agreed otherwise. In any case, the BUYER will not be charged for any additional costs in connection with such repayment. If the BUYER's complaint is justified, the SELLER is obliged to refund freight costs to the BUYER.

14.1 Grounds for lodging a complaint about Product defects

14.1.1. Products that are not received or are significantly not as described

If, during acceptance of Products, the BUYER discovers that there is a short delivery, the products are incomplete, any other product defects, or mistakes made by the SELLER in the shipment of Products that are significantly not as described, the BUYER shall inform the SELLER within 8 working days, providing necessary documentation, such as the commercial invoice, photos and a completed standard complaint form. The BUYER must do so by sending this information to webshop@ravnesystems.com.

The SELLER is obliged to investigate the problem and provide a solution within 7 working days.

14.1.2. Hidden defects

If it is proven that the Product has a defect, after the BUYER has accepted the Product, and this defect could not be noticed during a normal inspection during acceptance (a latent defect), the BUYER must notify the SELLER within 8 days of the day that the defect was noticed or without delay, in the case of commercial contracts. Otherwise the right to make a claim shall be lost. The SELLER shall not be liable for defects that are revealed more than 6 months after the product was delivered.

In the case of hidden defects, the BUYER shall provide the necessary documentation, such as the commercial invoice, photos and a completed standard complaint form. The BUYER must do so by sending this information to  webshop@ravnesystems.com. The SELLER is obliged to investigate the problem and provide a solution within 1 month after receiving the claim from the BUYER. 

14.1.3. Delayed delivery

If the SELLER fails to deliver within the indicative delivery times, the BUYER must inform the SELLER in writing within 3 working days, by sending an e-mail to webshop@ravnesystems.com.

The SELLER is obliged to investigate the problem and provide a solution within 3 working days.

15. Personal data policy

The SELLER shall collect the BUYERS data as part of the processing of the contract. The SELLER shall in particular comply with the provisions of the GDPR. The SELLER shall collect, process and use the BUYER's personal data without the BUYER's consent, but only to the extent necessary for the contractual relationship and for claims and invoicing.

The SELLER will not use the BUYER's data for promotion, market surveys or opinion surveys without the BUYER's explicit consent.

All detailed information about the processing of personal data can be found in the Personal Data Policy chapter.

16. Safety

The SELLER uses the most advanced technological and organizational means to protect the transmission and storage of the BUYER's personal data and payments. The online store operates in accordance with the PCI DSS (Payment Card Industry Data Security Standard).

17. Copyright

All rights reserved. All information and materials (written and graphic) on the SELLER's web pages are, within a legally permitted framework, the subject of copyrights or other forms of intellectual property copyright claimed by the SELLER. A user is only permitted to use the contents of the SELLER's web pages solely for their own personal, i.e. non-commercial use. Any other commercial use of the SELLER's web page content is prohibited.

All information and materials (written and graphic) can be reproduced for non-commercial purposes only, and all copyright and other rights must be acknowledged. Information and materials published on this website must not be copied, reproduced or circulated for commercial purposes in any other way without the explicit written consent of the SELLER's company or the prior permission of the SELLER, which is the holder of any intellectual property rights. Any reproduction or copy of the contents of this website must contain the SIJ Ravne Systems logo in compliance with corporate identity rules – all rights reserved. 

The SELLER's websites can also contain information and/or materials of third parties and links to third-party websites. However, the SELLER is not responsible for the contents, privacy policy, validity or accuracy of data shown on third-party websites. The SELLER accepts no responsibility if BUYERS or USERS visit and use linked websites, in all cases.

18. Cookies

The SELLER's websites use files, known as cookies, which record the pages you have visited and the actions you have taken on these pages. Cookies are used for as part of the website functionality and solely for our own analytical purposes.

If the BUYER agrees to the use of cookies, they should let the SELLER know the first time they visit the website by clicking on the “I agree” link, to consent to the storing of cookies for analytical purposes, personalization, advertising, remarketing, and the storing of other third-party website cookies, to help improve your user experience. If the BUYER decides to click on "Close" in the Cookies popup window, on their first visit, or continue browsing the website contents, the SELLER will install only those cookies that are necessary for the website to function properly, and for analytical purposes. Cookies for personalization, advertising, remarketing, and other third-party cookies, for an improved user experience, will be blocked.

19. Technical help

Our Support Department has the expertise to answer questions on all of our Products and the Webshop in general. There are many ways to contact Support, so you can select the most convenient option for you.

Options for contacting Support:

• Phone:  Our phone support is available Monday to Friday from 8.00 A.M. – 3.00 P.M. EST +386 2870 7700.
• E-mail: webshop@ravnesystems.com

20. Legal jurisdiction

In accordance with the applicable law, the SELLER is required to inform BUYERS of the existence of the European Online Dispute Resolution platform (ODR Platform), which can be used for the out-of-court resolution of disputes. The European Commission is responsible for setting up this platform. The European Online Dispute Resolution platform can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

The parties agree to solve all disputes in an amicable way. For all disputes arising from the use of the Webshop and from these Internet Sales Terms and Conditions, which the parties are unable to resolve in an amicable way, the court in Slovenj Gradec shall be the competent court.

 21. Final stipulations

The SELLER reserves the right to change these Internet Sales Terms and Conditions at any time. The obligation to make the change known shall be fulfilled by the appropriate publication of the changes to the Business conditions on the https://www.sij.ravneknives.com/ website at least 15 days before they enter into force, unless otherwise provided by the applicable regulations.

The current Internet Sales Terms and Conditions are published in the Business Conditions section on the Webshop, https://shop.ravneknives.com/. The same applies to any changes and amendments to the applicable Business conditions arising from a change in the SELLER's Sales policy or in the applicable regulations in the Republic of Slovenia.

If there are changes and additions to the Internet Sales Terms and Conditions, the BUYER must confirm acceptance of them, otherwise it will not be possible to order products.

These Internet Sales Terms and Conditions will enter into force on 1st January 2019, and will apply until they are cancelled.