Delivery Terms

The SELLER will deliver the ordered products to the BUYER's specified destination, stated in the ordering process, within the specified time frame.

The time frames have been specified separately for three main destination areas:

  • Slovenia
  • the USA
  • EU countries and other European countries (Albania, Belarus, Bosnia and Herzegovina, Montenegro, Iceland, Liechtenstein, Macedonia, Moldova, Monaco, Norway, Russia, San Marino, Serbia, Switzerland, Turkey and Ukraine).

Currently, we cannot arrange delivery to other countries.

The SELLER uses the transport services of several contractual delivery partners. The SELLER reserves the right to choose the most suitable delivery service itself, to deliver the Order in the most efficient way possible.

The Products are delivered in packaging that is suitable for safe transport and for the needs of road transport, overseas shipment and aviation. Packaging in wooden cases is adequately heat-treated in accordance with the requirements of the international ISPM standard. For extra safety against the effects of weather, all products are properly protected to prevent corrosion.

The SELLER is not responsible for damages to Products or delays due to carelessness or noncompliance by carriers.

The Products are delivered along with the original shipping documents that are required for customs procedures in each particular country.

In the case of specific destinations and volumes, an immediate order cannot be issued. In this case, the BUYER's request is sent to the SELLER, which responds with the offer within 3 business days.

Indicative delivery times

Indicative delivery times are average delivery times, provided for information only, and may vary according to the destination, as follows:

  • For shipments within Slovenia: delivery normally within 7 working days
  • For shipments to EU countries and other European countries (Albania, Belarus, Bosnia and Herzegovina, Montenegro, Iceland, Liechtenstein, Macedonia, Moldova, Monaco, Norway, Russia, San Marino, Serbia, Switzerland, Turkey and Ukraine): delivery normally within 7 to 14 working days
  • For shipments to the USA: delivery normally within 7 to 14 working days from the date of receiving funds in the SELLER's account .

The information about estimated time of delivery (referred to below as the "ETA") will be sent to the BUYER's e-mail address, as shown on the Order. To optimize delivery, it is advisable to state an address to which the Order can be delivered during working hours, in the Order.

If, for unforeseen reasons, the delivery cannot arrive at the BUYER's preferred location within the promised deadline, the SELLER will notify the BUYER about the delay, and state the new ETA, in an e-mail sent to the address on the Order.